Custom Chats for Administrators

As a club administrator, you have the option to monitor chats that happen within your club, whether that be team group chats, groups communicating in chat, or custom chats.

To monitor your club’s chats, go to tools at the top then select monitoring from the dropdown. This will then give you the option to see chats by selecting it from tabs at the top.

Upon entering the page, you will see a list of all chats on the left including open and closed chats, as well as all types of chats, team, groups, custom chats.

If you are looking for a chat from a specific user, team, or group you can search for the chat in the search bar. You can also use the filters at the top to filter by chat type; team, groups, or custom chats, and chat status; active or closed.

When you find the chat you are looking for, you can click into the chat to view it. Please note that all chats are read only, meaning you can only view the chats, not send chats from this screen. Chats can only be sent from the mobile app.

However, if you need to delete a sent chat for any reason, select the three dots next to the sent chat, then select delete. The chat is immediately removed.

You also have some controls managing the chat itself. By selecting the three dots when hovering over a chat you can see a list of participants with their contact information. You can also revert the chat’s cover photo to the default cover photo. Finally you can close the chat if needed.